Privacy Policy

Dramyx is operated by Allie Ltd, a company registered in Cyprus. Allie Ltd is the controller responsible for the personal information described in this policy. “Dramyx”, “we”, “us”, and “our” refer to Allie Ltd in connection with the Dramyx service. Our registration details and registered address appear in the contact section below.

This policy covers the Dramyx website and applications, including short video series, written and audio stories, character chats, and related support. Contact support@dramyx.app about personal information. Independent services, such as app stores and payment providers, also have their own privacy policies.

The information involved depends on which parts of Dramyx you use. It can include:

• Account information: your email address, internal account identifier, sign-in and session records, and the identifiers or profile information shared when you choose Apple or Google sign-in. We also record age confirmation and account-deletion requests.
• Subscription information: the purchase source, customer or transaction identifiers, subscription status, and billing-period information supplied by the relevant provider. Card payments are handled by payment providers; Dramyx does not receive your full card number.
• Activity and preferences: series and stories opened, playback and chapter progress, completed episodes, reading or listening mode, and settings needed to continue your experience.
• Conversations: messages you send to an AI character and the generated replies, stored so that your conversation remains available when you return.
• Technical information: IP addresses, request and security records, device or browser details, app version, usage events, and error or crash diagnostics.
• Support information: the contact details and information you choose to include when asking for help or making a privacy request.

We use account, subscription, progress, and conversation information to provide the features you request: signing you in, verifying access, resuming content, generating character replies, and responding to support requests. Some information is necessary for these features; without it, we may not be able to provide them.

We use technical records and usage information to maintain reliability, investigate errors, protect accounts, prevent abuse, and understand how features are used. Watch history can also help rank the episodes shown in your For You feed. This recommendation process helps select entertainment; it is not a decision about your legal rights or eligibility for essential services.

Where data-protection law requires a legal basis, the relevant basis depends on the purpose: performing our agreement with you, legitimate interests in operating and protecting the service, meeting legal obligations, or consent where it is required. Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.

Character replies are generated using third-party AI services. To produce a reply, we send the character instructions and relevant recent conversation context to OpenRouter, which routes the request to the selected model provider. Both OpenRouter and the provider serving the model may process that request.

Messages and replies are associated with your Dramyx account to preserve conversation history. Character chat is not end-to-end encrypted messaging with another person. Please avoid sharing passwords, payment details, health information, or other sensitive information about yourself or someone else.

Chat message content is excluded from product-analytics events. Analytics can record that a message was sent or a reply was received without recording its text. Processing, retention, and any model-training use by AI providers depend on the selected provider and its terms. Contact us for information about the providers involved in your conversations.

The providers involved depend on your platform and the features or purchase channel you use:

• Amazon Web Services hosts service infrastructure and storage. Amazon SES delivers sign-in and service emails.
• Mux processes and delivers video, receiving the technical information needed to serve playback.
• OpenRouter and its selected model providers process character-chat requests.
• Google Firebase Analytics processes app-usage events. Firebase Crashlytics processes crash diagnostics in the native apps. Events are associated with an internal account identifier after sign-in; raw email addresses and chat text are excluded from product-event properties.
• Apple and Google handle their sign-in services and store purchases. Adapty helps manage mobile purchase and subscription information. Stripe handles direct web payments where offered. Web2Wave and the relevant partner handle purchases made through a partner funnel.

Information may be disclosed when reasonably necessary to comply with a legal obligation, respond to lawful requests, protect rights or safety, investigate misuse, or resolve a dispute. We may also disclose relevant information to professional advisers under appropriate confidentiality obligations.

If the business or service changes ownership, relevant information may be transferred as part of that transaction, subject to applicable law and any required notice.

The public marketing pages do not load third-party advertising or analytics scripts. Their illustrations and fonts are served locally, and the landing-page chat preview is scripted: clicking a suggested reply does not send a conversation to an AI provider.

When you use the application, cookies or device storage can support sign-in, account security, and local preferences. App analytics and diagnostics are separate from the marketing website. Hosting infrastructure can receive technical request information, including your IP address, even when a page does not use analytics cookies.

You can manage cookies and local storage through your browser or device. Removing necessary session information may sign you out or reset preferences. Any consent required for additional, non-essential tracking must be obtained before that tracking is introduced.

We retain account, progress, and conversation information for as long as it is needed to provide your account and the features you use. Other retention decisions depend on the purpose of the record, legal or accounting requirements, security needs, outstanding disputes, and the handling of deletion requests.

A deletion request is reviewed; submitting it does not immediately erase data. Some records may need to be retained to meet legal obligations or resolve disputes, and backup copies can remain until the applicable backup cycle expires. Contact us for information about a particular category of data.

We use technical and organisational measures intended to protect personal information, including access controls and protected connections. No service can guarantee absolute security. Keep your mailbox, device, and sign-in links secure, and tell us if you suspect unauthorised access.

Dramyx uses service providers that may process information in countries other than the country where you live. Data-protection laws can differ between countries. Contact us for information about the processing locations and transfer arrangements relevant to your use of Dramyx, including any applicable safeguards.

Depending on where you live and the processing involved, you may have rights to access, correct, delete, receive a portable copy of, or restrict the use of your personal information. You may also have the right to object to processing, including processing based on legitimate interests, and to withdraw consent where applicable. Contact support@dramyx.app to make a request.

We may ask for information needed to verify your identity and clarify the request. We respond within the time limits required by applicable law and explain any applicable exception. You may also complain to the data-protection authority where you live or work, or another competent authority.

In Cyprus, the supervisory authority is the Office of the Commissioner for Personal Data Protection. You can contact the authority at commissioner@dataprotection.gov.cy or follow its complaint procedure linked below. You do not have to contact us first to exercise your right to complain.

An account-deletion request is processed separately from billing. Deleting your account, signing out, or uninstalling the app does not cancel a subscription. Cancel recurring billing with the store or provider through which you purchased it.

Cyprus Commissioner: how to lodge a complaint ↗

Dramyx’s mature entertainment features are for adults aged 18 or older. We ask users to confirm their age before accessing age-restricted content. We do not knowingly seek personal information from children for these features. If you believe a child has provided information, contact us so we can investigate and take appropriate action.

We may update this policy as the service and its data practices change. The date above identifies the latest version. We will provide additional notice, and obtain consent where required, for changes that require it under applicable law.